This privacy policy will explain how The Wales Interpretation and Translation Service uses the personal data we collect from you when you use our website or service to participate in our activities.
The Wales Interpretation and Translation Service is part of Cardiff Council, who is the Data Controller for the purposes of the data collected. All personal data is processed in accordance with the UK GDPR and Data Protection Act 2018.
Topics:
- What data do we collect and why?
- How do we collect your data?
- How will we use your data?
- How do we store your data?
- What is our lawful basis for processing your data?
- Marketing
- What are your data protection rights?
- Privacy policies of other websites
- Changes to our privacy policy
- How to contact us
- How to contact the appropriate authorities
What data do we collect?
The Wales Interpretation and Translation Service collects the following data:
Interpreters/Translators
- Personal identification information (Name, postal address, email address, phone number, etc.)
- Gender
- Rights to work
- Date of birth
- Racial/Ethnic Origin
- Nationality
- Qualifications
- Language(s)
Clients
- Personal identification information (Name, postal address, email address, phone number, etc.)
- Company name and Department
- Patient Name
- Patients NHS number
- Subject matter of appointment
- Preferred interpreter
- Crime/Occurrence number
- Crime subject matter
This is collected for the purpose of being a self employed sole trader interpreter or translator and/or being a client of with The Wales Interpretation and Translation Service
How do we collect your data?
You directly provide with The Wales Interpretation and Translation Service with most of the data we collect. We collect data and process data when you:
- Register online or place an order for any of our products or services.
- Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.
- Use or view our website via your browser’s cookies.
The Wales Interpretation and Translation Service may also receive your data indirectly from the following sources:
- NHS
- Police Forces
- Local Authorities
- Housing Association
- Welsh Government Bodies
How will we use your data?
The Wales Interpretation and Translation Service collects your data so that we can:
- Process your order and manage your account.
- Email you with special offers on other products and services we think you might like.
- Offer you Interpreting and/or Translation assignments
If you agree, The Wales Interpretation and Translation Service will share your data with our partner companies so that they may offer you their products and services.
Councils
- Blaenau Gwent
- Cardiff
- Caerphilly
- Carmarthenshire
- Ceredigion
- Conwy
- Gwynedd
- Merthyr Tydfil
- Monmouthshire
- Neath Port Talbot
- Newport
- Pembrokeshire
- Powys LA
- Rhondda Cynon Taff
- Swansea
- Torfaen CBC
- Vale of Glamorgan
Health Boards
- Aneurin Bevan
- Betsi Cadwaladr
- Cardiff & Vale
- Cwm Taff
- Hywel Dda
- Powys THB
- Public Health Wales
- Swansea Bay
- Velindre Trust
- Welsh Ambulance Service
Criminal Justice Sector
- Dyfed Powys Police
- Gwent Police
- North Wales Police
- South Wales Police
Wales Wide
- Audit Wales
- Qualifications Wales
- Transport for Wales
- Welsh Government
- Wales LGA
Housing Association
- Bron Afon Community Housing
- Melin Homes
Suppliers
- Matrix
When The Wales Interpretation and Translation Service processes your order, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.
How do we store your data?
The Wales Interpretation and Translation Service securely stores your data on secure software packages that are help within Cardiff Council ICT where there are policies and process in place to ensure your data is held securely.
The Wales Interpretation and Translation Service will keep your Interpreter/Translator data for as long as you are registered with us. If Interpreters or Translators no-longer with to be registered with The Wales Interpretation and Translation Service, data is archived for 7 years in line with financial retention guidelines. Once this time period has expired, we will delete your data through ICT Policies for deletion.
The Wales Interpretation and Translation Service will keep your Interpreter/Translator requests from clients for 12 months. The data is archived for 7 years in line with financial retention guidelines. Once this time has expired, we will delete your data through ICT Policies for deletion.
What is our lawful basis for processing your personal data?
Under the UK General Data Protection Regulation (UK GDPR), the lawful basis we rely on for processing personal data is:
Article 6 (1) (e) We need it to perform a public task.
Our additional legal basis for processing special category data is:
Article 9(1)(g) substantial public interest
Marketing
The Wales Interpretation and Translation Service would like to send you information about products and services of ours that we think you might like, as well as those of our partner companies.
Councils
- Blaenau Gwent
- Cardiff
- Caerphilly
- Carmarthenshire
- Ceredigion
- Conwy
- Gwynedd
- Merthyr Tydfil
- Monmouthshire
- Neath Port Talbot
- Newport
- Pembrokeshire
- Powys LA
- Rhondda Cynon Taff
- Swansea
- Torfaen CBC
- Vale of Glamorgan
Health Boards
- Aneurin Bevan
- Betsi Cadwaladr
- Cardiff & Vale
- Cwm Taff
- Hywel Dda
- Powys THB
- Public Health Wales
- Swansea Bay
- Velindre Trust
- Welsh Ambulance Service
Criminal Justice Sector
- Dyfed Powys Police
- Gwent Police
- North Wales Police
- South Wales Police
Wales Wide
- Audit Wales
- Qualifications Wales
- Transport for Wales
- Welsh Government
- Wales LGA
Housing Association
- Bron Afon Community Housing
- Melin Homes
Suppliers
- Matrix
If you have agreed to receive marketing, you may always opt out at a later date.
You have the right at any time to stop The Wales Interpretation and Translation Service from contacting you for marketing purposes or giving your data to other members of the The Wales Interpretation and Translation Service
If you no longer wish to be contacted for marketing purposes, please contact us.
What are your data protection rights?
The Wales Interpretation and Translation Service would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request The Wales Interpretation and Translation Service for copies of your personal data.
The right to rectification – You have the right to request that The Wales Interpretation and Translation Service correct any information you believe is inaccurate. You also have the right to request The Wales Interpretation and Translation Service to complete the information you believe is incomplete.
The right to erasure – You have the right to request that The Wales Interpretation and Translation Service erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that The Wales Interpretation and Translation Service restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to The Wales Interpretation and Translation Service processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that The Wales Interpretation and Translation Service transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: wits@cardiff.gov.uk
Call us at: 02920 537555
Or write to us: The Wales Interpretation and Translation Service, County Hall, Atlantic Wharf Cardiff, CF104UW
Privacy policies of other websites
The Wales Interpretation and Translation Service website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.
Changes to our privacy policy
The Wales Interpretation and Translation Service keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 09 November 2023.
How to contact us
If you have any questions about The Wales Interpretation and Translation Service privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us via email at dataprotection@cardiff.gov.uk or by post:
Data Protection Officer
Information Governance Team
County Hall
Atlantic Wharf
Cardiff
CF10 4UW
How to contact the appropriate authority
Should you wish to report a complaint or if you feel that The Wales Interpretation and Translation Service has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office via their website or by calling 0303 123 1113.